By providing us your information to or by using the facilities provided by the Website, You hereby consent to or allow the collection, storage, processing and transfer of any or all of your Personal Information and Non-Personal Information by Fashion Factory India as specified in this Privacy Policy. Furthermore, you agree that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to You or any other person.
Fashion Factory India and its entities are concerned about the privacy of Information of its Users (including sellers and buyers/customers whether registered or Non-registered) accessing, or purchasing products or services on Fashion Factory India ’sWebsite, and otherwise doing business with Fashion Factory India .
The terms “We” / “Us” / “Our” individually and collectively refer to each entity of Fashion Factory India and the terms “You” / “Your” / “Yourself” refer to the Users.
This Privacy Policy is a contract between you and the respective Fashion Factory India entity whose Website you use or access or You otherwise deal with This privacy policy is provided to You by Fashion Factory India to familiarize You with.
This privacy policy may be updated or revised by Fashion Factory India . The date above will be updated accordingly upon revising or updating the privacy policy. To keep Yourself informed about any changes in this privacy policy, You are suggested to check it regularly. Your Usage of Website and provision of Information or data will mean that You accept updates the updates in this privacy policy unconditionally.
The Information or data provided by You to Fashion Factory India or collected by Us from You may include both, “Personal Information” and “Non-Personal Information”.
Personal Information or data collected from You can be Used to identify You uniquely or contact You. The Personal Information mentioned in this privacy policy shall include but may not be limited to:
Other than Personal Information collected by the Website, Fashion Factory India shall collect other Information through the Website when Youuse or visit the Website. The Non-Personal collected by the Website will not be used to identify You uniquely.
Such Information or data may include:
Non-Personal Information collected by the Website is collected through the use of cookies. Such cookies may be stored by Fashion Factory India temporarily or permanently on Your computer. If You wish otherwise, You can choose to erase or block these cookies from Your computer. You can set up alerts in Your Web browser to accept or refuse when Our Website attempts to send you a cookie. On turning off cookies, certain features of the Website might not be available to You.
Through third party service providers, ads may be served on Fashion Factory India ’s behalf across the internet or on the Website. These third-party service providers may collect Your Non-Personal Information about Your visits and interaction with Our services and products on the Website. Non-Personal and Personal Information collected by the Website may be treated differently according to the privacy policy.
Fashion Factory India or each of Fashion Factory India entities, officers, directors, contractors or agents shall not be responsible for the Information provided by You or any other user to Fashion Factory India . Fashion Factory India and each of Fashion Factory India ’s entities, directors, officers, contractors or agents shall be held harmless by You and any third party and any third party relying on the Information provided by You in the event You are in breach of this Privacy Policy including this provision and the immediately preceding provision above.
The Information or data provided by You will be stored primarily in electronic form but certain Information might be stored in physical form. Fashion Factory India may collect, store, use or process Your Information or data in countries other than Republic of India under complied applicable laws. To store or process Your Information or data, We may enter into third party agreements in or outside India. The security standards of these third parties may be different than Ours to safeguard Your Information or data. And We will require these third parties to adopt reasonable security standards on a commercial reasonable basis to safeguard Your Information or data.
The reason behind collection, Usage, storage and processing of Your Information
The Usage, collection, storage and processing of Your Information by Fashion Factory India shall be for any purpose permissible by applicable laws (such laws provide for such collection, Usage, storage or processes with the consent of the user) that are related with a function or activity of each of Fashion Factory India entities and shall include the following:
You hereby fully acknowledge and agree that the Information or data collected by Fashion Factory India is for lawful and legal purpose that is related with a function or activity of each of the Fashion Factory India entities or any person on their respective behalf, and the collection of Information is necessary for the Purposes.
You agree, acknowledge, and permit that Fashion Factory India may transfer/share/disclose
Apart from the above, You furthermore agree and acknowledge that such disclosure, sharing and transfer of Your Personal and Non-Personal Information shall not incur any wrongful loss to Your or to any to any third party and any wrongful gains to Us or to any third party.
You may find links to third-party advertisements, third-party Websites or any third party electronic communication service on Our Website and these links are operated by third parties and are not controlled by, or affiliated to, or associated with, Fashion Factory India unless it is clearly specified on the Website.
Fashion Factory India is not responsible for any form of transmission, whatsoever, received by You from any third party Website. Accordingly, Fashion Factory India does not represent the privacy practices or policies of such third parties or terms of use of such third party Websites, nor does the accuracy, integrity, or quality of the Information, data, text, software, music, sound, photographs, graphics, videos, messages or other materials available on such third party Websites is controlled or guaranteed by Fashion Factory India . The inclusion or exclusion of such links does not imply any endorsement by Fashion Factory India of the third party Websites, the Website’s provider, or the Information on the Website. The Information that You provide to such third party Websites shall be treated according to the privacy policies of such third party Websites and it is recommended that You review the privacy policy of such third party Websites before Using such Websites.
We value and prioritize the security of Your Personal Information and Fashion Factory India endeavors to make sure that Your Personal Information remains safe against unauthorized access or unauthorized alteration, disclosure or destruction. In order to do this, Fashion Factory India conducts internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to protect against unauthorized access to systems where Fashion Factory India stores Your Personal Information.
Reasonable security practices and procedures shall be exercised by each of Fashion Factory India entity as directed by applicable laws for the protection of Your Information. Given that You have the right to claim damages but it shall be limited to only statutory damages under Information Technology Act, 2000 and You hereby waive and release all Fashion Factory India entities from any claim of damages under contract or under tort.To complete a transaction on the Website, if You choose a payment gateway the Your credit card data may be stored in compliance with industry standards/ recommended data security standard for security of financial Information such as the Payment Card Industry Data Security Standard (PCI-DSS).
Fashion Factory India may share Your Information with third parties under a confidentiality agreement;however, Fashion Factory India is not responsible for any violation of security or for any actions of any third parties that receive Your Personal Information. Fashion Factory India is not responsible for any loss or injury occurred to You as a result of You sharing Your Personal Information to third party (including any third party Websites, even if links to such third party Websites are provided on the Website). In spite of anything contained in this Policy or elsewhere, Fashion Factory India shall not be held responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is caused by Force Majeure Event (as defined below).
A Force Majeure Event shall mean any event that is beyond the reasonable control of Fashion Factory India and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer, computer system or computer network, computer crashes, breach of security and encryption (provided beyond reasonable control of Fashion Factory India ), power or electricity failure or unavailability of adequate power or electricity.
While we will strive to take all reasonable and appropriate steps as required to secure any Personal Information which We hold about You and prevent unauthorized access, You acknowledge and agree that the internet or computer networks are not fully secure and that We cannot provide any absolute assurance regarding the security of Your Personal Information.
You agree that all Your Personal Information shall be retained or held till such time required for the Purpose or required under applicable law, whichever is later. Non-Personal Information will be retained indefinitely.
You hereby agree and acknowledge that the Information that You are providing is out of Your free will and You have an option of not providing Your Information to Fashion Factory India or permitting Fashion Factory India to collect Your Personal data. You can later on withdraw Your consent with respect to Personal Information that You provided by writing to Us on Fashion Factory India ’s address as mentioned in this privacy policy. In such case, You should not visit Fashion Factory India ’s Website, use Our products or services provided by Fashion Factory India or contact any Fashion Factory India entities. On doing so, Fashion Factory India may not deliver products or services to You and upon Your order or Fashion Factory India may restrict you from Using or accessing to certain services offered on the Website.
On a regular basis, You can add or update Your Personal Information and note that Fashion Factory India would retain Your previous Personal Information in its records.
Fashion Factory India may sell, transfer or share a part of or all of its assets, including Your Information in case of merger, acquisition, reorganization or sale of assets or business or bankruptcy. And if such sale or transfer happens, Fashion Factory India entity will ensure that theInformation provided by You and which We have collected is stored and used by the transferee in a manner that is consistent with this Privacy Policy. Any third party that acquires Fashion Factory India entity will have the right to continue to use the Information provided by You to Us or the Information collected by Us before such transfer or sale occurred.
Sincerity and transparency in the functions is the foundation of Fashion Factory India and We prioritize customer satisfaction above everything. Our grievance policy aims at minimizing customer complaints in case Our customers receive service or products that are fall short of their expectations or are disappointed with Our products or services by review and redressal.
Our principles regarding customer service include
Since customer grievances can occur due to many reasons including, gap between promised service standards and actual service standards offered, communication and attitudinal based grievances and system errors can also result in grievances. In such cases, users have complete authority to share feedback, complaints through writing, email or on the Website.
Offering You best user experience is among Our utmost priority and for the same reason We take time to know about Our users along with their concerns. It helps provide You with better standards of service and evolve. When a user has complaints regarding Fashion Factory India ’s services and products, We make it Our priority to resolve it.
To ensure that user grievances and queries are handled properly, Our staff is trained regularly. Their skills are polished and are encouraged to build customer confidence and trust. We analyze the main reasons behind the user queries and efforts are made to root them out to improve the quality of service.
It is recommended to send the query in written form with complaint reference number to: G1-592, Sitapura Industrial Area, Jaipur, 302022
You hereby acknowledge and agree that this Privacy Policy: